Return Goods Policy

Authorization Of Returns Download Policy

PROCEDURE FOR RETURNING MERCHANDISE

Unless otherwise required by law

Direct Accounts: Please contact Inmar CLS MedTurn Pharmaceutical Services Customer Service Returns Department at 800-967-5952 or rarequest@inmar.com for authorization to return product. All material should be returned in an appropriate and secure package.

Short-Dated and Expired Items

Items with dating six months or less prior to and not more than one year after expiration date must be returned to Inmar CLS MedTurn Pharmaceutical Services at the following address:

Dr. Reddy’s Laboratories, Inc. c/o Inmar CLS

MedTurn Pharmaceutical Services 4332

Empire Rd. Fort Worth, TX 76155

Tel: 800-967-5952

Fax: 817-868-5343

Items Ordered or Shipped in Error or Damaged in Transit

Inmar CLS MedTurn Pharmaceutical Services will not accept returns of items ordered or shipped in error or damaged in transit. Please contact Dr. Reddy’s at 1-866-733-3952 for authorization and further instruction on these returns.

Third Party Customers (Indirect accounts):Please contact Inmar CLS MedTurn Pharmaceutical Services Customer Service Department at 800-967-5952 or rarequest@inmar.com for authorization to return product.

Products Eligible For Return To Inmar CLS Medturn Pharmaceutical Services

  • Expired products within one year after date of expiration. The term “expired” includes products within six (6) months of expiration. Credit is contingent upon satisfaction of the following conditions:
  • Return good authorization was issued by Inmar CLS MedTurn Pharmaceutical Services and product was returned within 30 days of authorization of return.
  • Products in original containers.
  • Written proof of purchase.
  • All returns must be shipped prepaid and are subject to final count by Dr. Reddy’s Inmar CLS MedTurn.

Disposition Of Returns

Full Bottles

Eligible returns of full bottles must be sent to Inmar CLS MedTurn Pharmaceutical Services.

Partials

Eligible returns of partial bottles must be sent to Inmar CLS MedTurn Pharmaceutical Services.

Returns Ineligible For Return Credit

Products may be returned for reasons below, however, credit will not be issued.

  • Products beyond one (1) year of expiration
  • Overstock of products which are considered in date
  • Products involved in a sacrifice, fire or bankruptcy sale
  • Products damaged due to fire, flood or other catastrophe
  • Products sold expressly on a non-refundable basis
  • Products from which labels have been removed or defaced
  • Products for which proof of purchase cannot be verified
  • Samples or "no charge" introductory items
  • Products purchased or distributed contrary to federal, state or local law or Dr. Reddy’s sales policy

Credit Of Returns

  • For direct customers, credit will be calculated at the lower of the original invoice price, current contract price or prevailing published list price. Dr. Reddy’s reserves the right to make the final determination.
  • For direct customers returning non-contract product purchased indirectly, credit will be given at a calculated average contract price or prevailing list price. Dr. Reddy’s reserves the right to make the final determination.
  • For third party customers, a check will be mailed and the return will be credited at a calculated average contract price. Dr. Reddy’s reserves the right to make the final determination.
  • Partials will be accepted and credited for the exact quantity returned.
  • Shipping charges are to be prepaid by the customer.
  • Dr. Reddy’s is not responsible for any other additional fees from its customers using third-party processor.

Transportation Charges

Customer will be responsible for all transportation charges for all returned items. Dr. Reddy’s will be responsible for transportation charges in the event of a shipping error or item recall only.