Helping healthcare professionals help patients.
Being patient centric means listening to patients and anticipating their needs, which are often left unsaid. Being empathetic to patients’ psychological and emotional needs goes a long way toward helping patientsbetter manage their condition.
Dr. Reddy’s Foundation for Health and Education provides a number of soft-skills programs for healthcare professionals, including doctors, nurses, pharmacistsandsupport staff to sensitize them to the patients’ emotional needs. This translates into a better patient experience and ultimately, to better patient outcomes.
Soft skills program for doctors
Communication is the cornerstone of modern medicine, where understanding and context- driven consultation lead the way toward improved patient experience. Communication builds relationships; relationships breed trust which delivers security in the patient’s mind. This programdevelops doctors’ communication skills, helping them deliver compassionate patient care. It covers interpersonal skills, empathy, the importance of listening, and the art of breaking bad news.Similarly, Dr. Reddy’s also runs programs for senior doctors to help them manage patients bywith Emotional Intelligence and Transactional Analysis.
Soft skills program for nurses
Nursing staff members often witness firsthand the anxiety, dependence and fear patients feel when undergoing treatment. This puts nurses under a lot of emotional stress.A trained, empathetic nurse is key to healthcare delivery. Since 2006, the soft skills training program offered by Dr. Reddy’s Foundation for Health and Education,has helped nurses develop skills for effective patient management and enhanced service orientation. Interpersonal skills, empathetic communication, counseling skills, time management, stress management and rapport building are some of the topics covered in the module. The program sensitizes participants about the true goals of nursing, and the importance of the jobs they perform.
Nursing head training program – leadership and people management skills for nursing supervisors
The Nursing Head Training Program was started in 2012 with the aim of training nursing heads into effective coaches to their subordinates. These coaches create a conducive environment for improvement of their own teams undergoing the soft skills program. The Nursing Head training program focuses on aspects such as people management, observation skills, motivation, team management and delegation. Additionally in select locations, it tracks improvement on behavior and work related parameters both before and after the soft skills program.
Soft skills program for pharmacists
The pharmacist can play a major role in patient care by educating patients,explaining details such as dosage and importance of adhering to the prescription as well as lifestyle advice. The soft skills program for pharmacists was instituted in 2009 to work with pharmacists in improving healthcare delivery. The program builds self-confidence and empathy in participants and focuses on improving their skills in effective prescription dispensing and communication.
FOR SUPPORT STAFF
Etiquette training for support staff
The support staff of corporate hospitals including ward boys, sweepers, security staff and ayahs, though not directly involved in healthcare delivery, play an important role in creating a positive experience for the patient. Our program equips them by instilling service orientation and social etiquette in them.
Soft skills program for physicians’ assistants and front office staff
The physicians’ assistants and front office staff are critical stakeholders in the healthcare delivery chain. They deal with patients and caregivers on a daily basis, often as the first point of contact.
These employees play an important role in creating a positive experience for the patient. The soft skills program equips them to do this by instilling a service orientation and social etiquettes